Privacy Notice

Aigburth Counselling & Psychotherapy ltd Privacy Policy

Our contact details

Name: Aigburth Counselling & Psychotherapy ltd

Address: 325 Aigburth Road, Liverpool, L17 0BL

Phone Number: 0151 329 3950

E-mail: liverpoolacp@outlook.com

The type of personal information we collect

We currently collect and process the following information:

·       Personal identifiers, contacts and characteristics (for example, name and contact details)

·       Emergency contact information

·       Brief notes about sessions

·       Professional information of renters (for example, profession, insurance, membership body details)

·       Payment information

·       Information provided for the website listing (if chosen to feature on our website).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       To provide us with contact information

·       To provide us with payment information

·       For the progression of therapy sessions

·      To provide us with a rental agreement

·      To provide us with information for your listing on our website

We use the information that you have given us in order to be able to contact you or your emergency contact if needed, to contact your GP with your consent if needed, to progress with therapy sessions.

We do not share this information without your consent.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at 325 Aigburth Road, Liverpool, L17 0BL or emailing liverpoolacp@outlook.com

(b) We have a legal obligation.

(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored in a locked cabinet at the premises and in a password protected folder on a computer.

We keep your personal information and session notes for a maximum of 6 years. We will then dispose your information by securely deleting and/or shredding your data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at liverpoolacp@outlook.com if you wish to make a request.

 How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at liverpoolacp@outlook.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:       

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk